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Our Team

Fireplace Store Online Team


Mathew (Managing Director)
Showroom Team

Mathew has worked in the fireplace industry for all his working career, joining in 1997.  He currently oversees all areas of the business, and is responsible for the day to day management of the team and decision making.

He spends most of his time working in the showroom side of the business.


Andrew (Director)
Internet Team

Andrew is new to the business, joining in 2011, having spent 17 years as a senior manager for a major high street retailer.

He is responsible for all our technology, from computers, phones and of course our website.  He oversees both the technical and internet sales, and is actively part of the day to day customer interaction.



Internet & Showroom Team

Kai has been working in the team since 2000, having previously worked in another fireplace showroom for 3 years.  He works across both our showrooms and internet team.

He is responsible for all our internet orders, from day to day customer interaction, product ordering and despatch.  Kai also supports his showroom colleagues as required.


Stuart (Geek)
Internet Team

Stuart joined us in 2009, having previously worked on numerous websites for 7 years. He gained his Google Adwords Professional Certificate in 2008.

He started by building our website and developing our brand, and working on the front line, talking to our customers, alongside his internet work.

Now he spends all of his time in the background, working on our site. His motto is "The future is click and order, not bricks and mortar".


Sales /  Internet Team

Mandy joined the team late 2014, having had lots of previous experience in customer service, working for a large supermarket chain and as a post mistress.  She works 4 days per week and is a valued member of the team.


Showroom / Internet Team

Heather joined the team in 2015. She works full time across our 2 locations. Having worked in high street retail for many years, she has taken a change in direction into the fireplace industry bringing her customer care and diligence to the team.


Showroom / Internet Team

Sara joined us in 2016 and works 3 days per week across showroom and internet teams. She brings a wealth of customer interaction and service from a lifetime in the hospitality industry.


Pauline (Finance Director & Company Secratary)

Pauline is a Director of the business and is responsible for all the businesses accounts, payroll & administration.

She deals with both incoming in outgoing accounts along with VAT, Tax and General Administration.


Dave (Operations Director)

Dave is a Director of the business and is involved in the installation of our products.