TERMS AND CONDITIONS OF SALE

1.When placing an order, please ensure that the goods are suitable for their intended use. We will advise you on which goods are suitable for your needs but can not be held responsible if information provided by the consumer is not accurate.

2. Fire surrounds made from solid wood, MDF, Natural Stone or Marble are subject to variations in graining and shading, this should not be thought of as a defect.

3. Heat outputs and running costs quoted by the manufacturer are approximate.

4. Marble and stone are natural products and are therefore subject to defects such as small air holes and markings. It is normal practice to fill/reinforce in one form or another and is in no way regarded as a defect. Also ceramic tiles are prone to crazing on the surface once installed though this is quite normal.Limestone and natural products will only be replaced if damaged and for no other reason.

5. All goods remain the property of Wirral fires ( Fireplacestoreonline ) until paid in full. If a customer fails to pay for the goods after receiving reasonable notice. we shall take legal proceedings to recover the goods and or their value.

6. All delivery dates and fitting dates are based on information provided to us in good faith by the manufacturers.

We will make every effort to deliver / fit the product within a reasonable time from the date of order, however in the case of unforeseen circumstances, beyond our control we will notify the customer and deliver or complete the work as soon as reasonably possible.

7. In order to rely on the manufacturers warranty/guarantee customers must ensure that the gas fire is installed by a Gas Safe registered gas installer and is fitted as per the instructions.

8.We recommend all flues are swept prior to installation.

9. If no survey has been done please ensure that the correct flue terminal and ventilation that the fire requires are provided i.e. flue liner removed .We will be happy to advise you of the requirements, as we can not be held responsible for any costs incurred.

10. Any products sold as “ex-display” are classed as seconds/ b grades and will be identified and sold as such. These goods are sold at greatly reduced prices and may not necessarily be in perfect condition.

11. When a new gas fire has been fitted a spillage test will be carried out. If the fire fails some work may be needed to rectify the problem, we can not be held responsible for any costs incurred to rectify existing fluing problems.

12. When installing power flue gas fires / electric fires our fitters are unable to install a fuse spur all they can do is plug the appliance in to a socket. we can not be held responsible for any costs incurred for installing a fuse spur / socket as this must be done by a qualified electrician.

13. Goods that are collected by the customer . we can not be held responsible for damage caused by incorrect handling or storage. customers are advised to examine the goods for any visible damage before they leave the shop.

14. After installation of a stone fireplace dark patches may appear on the hearth and on the edges of the back panel this is quite normal and they will disappear after a couple of weeks.

15. Fanned Flue / Electric fires have fans on them which will make some noise whilst operating it is advised that if this will unacceptable for you please choose another type of product.

16. Due to the casting method used to make all cast iron products i.e. cast inserts and frets, there may be some small defects in the casts such as pitting this should not be thought of as a defect.

17. Due to the nature of the casing methods used there may be slight colour variations in the trims and the frets also on close inspection there may be small blemishes.

18.All images on our website show approximate sizes and measurements and whilst we endeavour to ensure there accuracy, it is advised that you consult any links provided to verify the size of the item with the specific manufacturer, as specifications can change hence all manufacturers reserve the right to change their product without notice at any time.

19.These terms are subject to change at any time without prior notice to you.

20. We reserve the right to refuse the supply of goods at its discretion ordered by you or to deliver to any particular postcodes.

21.On receipt of your order we may find the price quoted for the goods has changed. If this happens we will inform you of the new price and ask if you would still like to proceed with your order. If you are not prepared to accept any further charges then we will refund all monies paid by you and terminate the contract with no further liability to either party.

22. All our goods are delivered by a courier service, therefore we only offer kerb to kerb delivery, in some cases the driver may help you carry the product inside if you ask him but it is not part of his job. Please ensure you have someone there who can help you carry the items inside.

DATA PROTECTION

 In order to prevent unauthorised access to the data, which you have provided to us, we follow strict security procedures in the storage and disclosure of information. From time to time industry regulators and our auditors may require us to disclose some or all of the information for legal or regulatory purposes.

Under the Data Protection Act, you have the right to see any data that we hold about you and to object at any time to the use of your data. We hold data to primarily validate delivery details and manufacturer warranties.

Delivery and Returns Information

Our main aim at Fireplace Store Online, is to provide you with an excellent shopping experience at every stage of your purchase. Whether it is before purchase or after, we'll do our best to satisfy your needs.

Fireplaces, fire surrounds and more
From Order to Delivery.......

Once your order has been received, our team will check your details, and email you confirmation and acceptance of the order. In the unlikely event that there is a problem with the order at this stage, we will either email you or telephone for more information.

The majority of stock items will be despatched within 7 days of receiving your order, however some products may take longer, depending on the stock status with our suppliers. In all cases, items will be despatched to you as quickly as we possibly can, and you will be kept informed of any changes in your order status along the way.

Customers are asked not to book the installation of your goods, prior to their receipt, as dates may change due to circumstances beyond our control.

Once payment has been taken and your order has been processed, we will deliver the goods to the specified delivery address. Unfortunately, we are unable to deliver to some remote post codes and Ireland, and your payment will be refunded if you are affected by this.

If you are not there to receive the delivery, the courier will make a second attempt and leave a card so that you can re-arrage delivery at a suitable time for you.

Delivery is £10.99 to all mainland uk destinations unless otherwise stated.

Prices of goods can be changed without prior notification.

Our courier will deliver the goods direct to your door, and will require a signature from the person accepting the delivery. We can not claim for any damage to the goods caused by the courier if you sign for them as "received in good condition", which is standard on most courier's delivery notes. If you notice any sign of damage at all,have concerns or the courier refuses to let you check the goods, please mark the delivery note as "box damaged" at the time of signing.

Unexamined or Unchecked will not cover you for insurance purposes so please either check carefully before signing or if the driver cant / will not wait sign box damaged.

Any damage subsequently found by you, should be reported to us within 7 days of receipt. Not doing this will nullify any claim you may have, and we will refuse any liability for damage after 7 days have elapsed. Items reported within this time frame, will of course be repaired / replaced free of charge as soon as possible.

Please check all goods carefully when you recieve them as once they have been installed we do not except exchanges or returns.

All our goods are delivered by a courier service, therefore we only offer kerb to kerb delivery, in some cases the driver may help you carry the product inside if you ask him but it is not part of his job. Please ensure you have someone there who can help you carry the items inside.

Should you choose to return the goods instead,within the 7 day cooling off period. we will of course offer a full refund, however if the goods are found to be in full working order we will deduct a 25% administration fee and the cost of the original delivery.

Some special orders may require a larger re stocking charge.

We do not Accept returns after the 7 day cut off point.

As soon as the goods are with our courier, the responsibility for the delivery cost will be yours, should you decide to return any items.

If you have any questions, about delivery, please do not hesitate to contact us. Due to the nature of the courier service we use, we are unable to confirm a delivery time for your order it is normally between 8am and 4pm.

Returns

We really hope you are happy with your purchase. However, if not, we will do our best to resolve it for you in the quickest time possible. In law you have a 7 day cooling off period, within which you should notify us in a resonable way that you wish to cancel the contract and subsequently return the goods to us using an insured courier as soon as possible. Any goods returned for a refund / exchange should be in undamaged, unused and unopened condition.

Unfortunately, we cannot accept returns on items that are not suitable or that you do not like. These items will incur a 25% restocking charge, plus any origional delivery charges that we paid.

Please ensure you have used an insured delivery service to return items to us, as we will not be liable for goods that are lost / damaged in transit.

Please email us before returning goods and ask for a returns authorisation number (RAN). This number must be clearly marked on the outside of the returned items packaging. Items not bearing this information will be refused on delivery.

Faulty Items

Sometimes, products develop faults. If you think your product is faulty, and it is within 12 months of purchase, in the first instance, we ask you to consult the manufacturer's instructions. They should help you identify the fault, as most companies provide common fault information.

If the problem still occurs, the manufacturer will be attend the premises and resolve the problem for you, under their 12 month guarantee. The most common place to find their contact details would be in the instruction book, however, if this is not possible, then please email us for more information.

Please do not hesitate to email us at anytime should you have any questions about your purchase. We are always happy to help and customer service is our main aim.

WEEE Regulations

The Waste Electrical and Electronic Equipment (WEEE) Directive is now U K law. The legislation aims to make producers pay for the collection, treatment and recovery of waste electrical equipment. The regulations also mean that suppliers of equipment like high street shops and Internet retailers must allow consumers to return their waste equipment free of charge. The amount of WEEE we throw away is increasing by around 5% each year, making it the fastest growing waste stream in the UK. Much of the UK’s WEEE ends up in landfill, where the lead and other toxins it contains can cause soil and water contamination. This can have a harmful effect on natural habitat, wildlife and also human health. Many electrical items that we throw away can be repaired or recycled. Recycling items helps to save our natural finite resources and also reduces the environmental and health risks associated with sending electrical goods to landfill. Distributors of new Electric and Electronic Equipment (EEE) have a part to play in reducing the amount of WEEE going into landfill sites. Fireplacestoreonline.com  are hereby obliged under these regulations to offer our customers free take-back of their WEEE on a like-for-like basis when you buy from us a new Electrical or Electronic product. However it is the consumer that is responsible for organising the return of such goods, to us and the costs involved.

For example, if a customer bought a new EEE item from us we would accept their old WEEE item and prevent it going into a landfill site by disposing of it safely. Customers must return their WEEE item to us within 28 days of purchasing their new item at their own expense.