Wondering what is happening with your order?

See our order flowchart below to understand how your order is processed.

If you have received an email saying your order has been updated and it is now shipped, then it is on its way to you.

We use Royal Mail for small items (paints, coals & battery packs etc). We use APC Overnight for all Gas and Electric Fires. For larger items (e.g. Stoves etc), we use Palletways.

To find your local delivery depot, please click on the links below :-

APC Overnight

Palletways

Want more information about your order, then simply email us - info@fireplacestoreonline.com