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Track my Order

Wondering what is happening with your order?

See our order flowchart below to understand how your order is processed.

If you have received an email saying your order has been updated and it is now "shipped", then it is on its way to you (except direct deliveries, for which you will be contacted by the manufacturer).

We use Royal Mail for small items (remote controls & battery packs etc). We use DHL (UK Mail) or APC Overnight for all Gas and Electric Fires. For larger items (e.g. Stoves etc), we use UPN.

To find the contact details for your local delivery depot, please click on the links below :-

APC Overnight


DHL (UK Mail)


Want more information about your order, then simply email us - info@fireplacestoreonline.com